Help Center
Troubleshooting guides and expert advice
Find answers to common appliance problems, error codes, maintenance tips, and more.
Popular Troubleshooting Guides
View AllRefrigerator Interior is Warm
Your refrigerator isn't maintaining proper temperature and food is at risk of spoiling.
Refrigerator Runs Constantly Without Stopping
Your refrigerator compressor never seems to cycle off, running 24/7.
Water Leaking Under or Inside Refrigerator
Water is pooling under your refrigerator or collecting inside on shelves.
Ice Maker Not Making Ice
Your ice maker has stopped producing ice or makes very little ice.
Ice Has Bad Taste or Odor
Ice cubes taste or smell bad, affecting drinks and food.
Gas Burner Won't Light
Gas burner clicks but won't ignite, or doesn't click at all.
Frequently Asked Questions
View AllDo you offer same-day service?
Yes, we offer same-day service for most repairs when you call before noon. Emergency situations are prioritized, especially refrigerator failures in Arizona's summer heat. Our technicians carry common parts on their trucks to complete most repairs in a single visit.
What areas do you serve?
We serve the entire Phoenix metropolitan area including Gilbert, Scottsdale, Paradise Valley, Arcadia, Biltmore, Fountain Hills, Cave Creek, Carefree, Chandler, Tempe, Mesa, Queen Creek, Peoria, and surrounding communities. Our central Gilbert location allows us to respond quickly throughout the Valley.
Are your technicians trained for luxury appliances?
Our technicians have extensive training and hands-on experience specifically with high-end appliance brands. We understand the sophisticated technology, dual-compressor systems, and precision engineering that sets luxury brands apart from standard appliances.
How does the repair process work?
When you contact us, we schedule a convenient appointment. Our technician arrives, diagnoses the issue, and explains what needs to be repaired. Once you approve, we complete the repair - often the same day if parts are available. We clean up after ourselves and test everything before leaving.
What should I do before the technician arrives?
Clear access to the appliance, note any error codes displayed, and if possible, observe when the problem occurs. For refrigerators, avoid opening the door excessively to preserve cool temperatures. Remove items from around built-in units if needed.
Which brands do you service?
We specialize in luxury brands including Sub-Zero, Wolf, Thermador, Viking, Miele, Gaggenau, Dacor, Bosch, Jenn-Air, La Cornue, Scotsman, and True Residential. Our technicians receive ongoing training specific to these premium brands.
Still Need Help?
Can't find what you're looking for? Our expert technicians are ready to assist with any appliance issue.